Shipping policy

ORDER PROCESSING:
Please allow 1 day (maximum) to process your order. Expect an email to let you
know your order is on the way!

FLAT RATE SHIPPING
Orders are generally shipped within [timeframe] using [your shipping provider i.e. Canada
Post's delivery standard is 2 - 7 days]. Flat rate shipping fee of [fee] applies to orders shipping
to [locations outside local region]. Optional: We do not ship outside of [your country] at this
time.

 

INTERNATIONAL SHIPPING:

We offer international shipping to the following countries: [list of countries].

If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list
of countries].

If you’re using calculated shipping rates: Shipping charges for your order will be calculated
and displayed at checkout.

If you offer multiple international shipping options, you can list them in a table as well. You can
include broader delivery timelines (e.g. 8 to 20 days) for international shipping since
expectations can vary greatly depending on the destination.

Your order may be subject to import duties and taxes (including VAT), which are incurred once
a shipment reaches your destination country. Severaly is not responsible for these
charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 3 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible
at support@email.com with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.

If you have any further questions, please don't hesitate to contact us at support@email.com.